[His own expression softens slightly at Hansa's.]

I think you're right. It's just... surprising to me, even having guessed it couldn't have been good, that he would earnestly be the way he is. Maybe he isn't completely.

Though the ones I know from home who have been beaten down by the worst parts of the world all have a wall of thorns, or the sharpest claws, and only serve themselves and a trusted few.